Instructors have two options for adjusting student scores: score reset and score override. Score reset allows a student to redo an activity to earn a new score. Score override allows an instructor to manually change the points awarded for a completed activity.
Note: Both options are only available to instructors from an instructor context in the LMS, for cumulatively scored courses, via the Students' Progress & Performance dashboard.
For guidance on correcting grade discrepancies, refer to How do I sync learner scores when CourseArc scores are different than what is in my gradebook?
Score Reset (LMS)
The score reset feature removes all previous student attempts for an activity, allowing the student to retry it for a new score. This is useful for quizzes set to not allow retries, if an instructor needs to allow a student another attempt.
Score resets are done within the corresponding course, on a per-student basis, using the Students' Progress & Performance dashboard.
- Select the Students' Progress & Performance dropdown menu in the upper-left corner of the instructor course view and then select This Module.

- Select More Info for the student who needs a score reset.

- Select RESET for the activity that needs a score reset.

- Select YES to confirm the score reset.

- Once reset, the activity is available for the student to complete again.
Score Override (LMS)
Instructors can manually assign a score for any activity using the OVERRIDE button.
- Select the Students' Progress & Performance dropdown menu in the upper-left corner of the instructor course view and then select This Module.

- Select More Info for the student who needs a score override.

- Select OVERRIDE for the activity that needs the score override.

- Enter the score to assign to the activity, then select SAVE.

- The changed score is annotated in the Note column with the comment: This submission was overridden by the instructor.

Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article