How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What are the minimum requirements for using or accessing CourseArc content?
What is cache or caching?
How do I add a video?
How can I organize my files using file sets?
How do I link to another page of content within my course?
See all 22 articles
How do I get started in CourseArc?
What are the different views in CourseArc?
How do I create a new course?
How do I organize my content in CourseArc?
How do I create a module?
See all 19 articles
Working with Blocks
How do I add a video from Vimeo?
How do I add a Quiz block?
How do I add a video from YouTube?
How do I create an ordering question?
How do I add custom html code?
See all 42 articles
Student Progress and Performance
How do I enable gradebook passback?
How do I enable the bookmarking and grading features?
Can I use the Quiz block if my organization does not opt-in to student tracking?
How does a student view their progress and performance?
How does an instructor view their students' progress?
See all 8 articles
How do I copy or move a page to another module?
What is a page template?
How do I use the Sidebar page template?
How do I use the Overview page template?
What is a boilerplate?
See all 14 articles
How do I add a term to my course glossary?
How do I enable the glossary in my course?
What is the global glossary and who can use it?
How do I link to a glossary term in the content block?
How do I select my Glossary colors?
See all 9 articles
Themes & Design
How do I create an icon set?
How do I create a theme?
How do I assign an icon set and theme to a course?
How do I change the color of an icon set?
How do a create an icon set with a customizable color?
See all 11 articles
LTI and LMS Integration
How do I create an LTI connection in CourseArc?
How do I configure the initial setup of an LTI connection in Blackboard?
How do I add a module to a Blackboard course?
How do I do the initial setup of an LTI connection in Canvas?
Enabling Grade Passback in Canvas
See all 20 articles
Users & User Roles
How do I add a user into CourseArc?
What kind of user roles does CourseArc have?
Can any user create a new course?
How do I add a user role to a course?
What is captioning?
Why is it important to use headers properly?
How do I add a transcript to a video?
What is the visual reading order?
How do I add Roman Numerals?
See all 7 articles
How should I structure my course?
How can I use brain research to improve the design of my course?
What is the difference between a formative and summative assessment?
How do I craft a great multiple choice question?
Do you have any advice on using images in online courses?
See all 13 articles
Blackboard gives the error message "Sorry, there was an error connecting you to the application." when adding the CourseArc module link to a content area.
An LTI link in Moodle gives the error message "An error occurred when launching the external tool:Debug error: Invalid signature"
Canvas is not sizing CourseArc content properly and the left sidebar is missing.
How do I embed a video from Kaltura
Help Desk Software