Blackboard gives the error message "Sorry, there was an error connecting you to the application." when adding the CourseArc module link to a content area.

Modified on Tue, 15 Mar, 2016 at 10:20 AM

First, double check that your LTI key and secret are correct.
If the LTI settings are correct, check the description field on the web link. You may need to shorten or delete it. If the description is too long, sometimes the LTI connection fails.
If you are still having trouble, please use the "New" link in the navigation of this Knowledge Base to open a ticket.