For guidance on correcting grade discrepancies, refer to How do I sync learner scores when CourseArc scores are different than what is in my gradebook?.
Instructors have two options to adjust student scores: score reset and score override. Score reset allows a student to redo an activity to earn a new score. Score override allows an instructor to change the points awarded for a completed activity. Both options are available in the instructor view for cumulatively scored courses via the Student Progress & Performance dashboard.
Score Reset
The score reset feature removes all previous student attempts for an activity allowing the student to retry the activity for a new score. This option is useful for quizzes that are set to not allow retries if an instructor needs to allow a student to make another attempt.
Score resets are done within the corresponding course on a per-student basis using the Student Progress & Performance dashboard.
Click the Students' Progress & Performance tab in the upper left corner of the instructor course view to access the Student Progress & Performance dashboard.
From the dashboard, click the More Info button for the student that needs a score reset.
Click the Reset button for the activity that needs a score reset.
Click Yes to confirm the score reset.
The Assessment 1 quiz activity has been reset.
The Assessment 1 quiz activity is available for the student to complete.
Score Override
Instructors can assign a score manually for any activity using the Override button.
Click the Students' Progress & Performance tab in the upper left corner of the instructor course view to access the Student Progress & Performance dashboard.
From the dashboard, click the More Info button for the student that needs a score override.
Click the Override button for the activity that needs the score override.
Enter the score to assign to the activity and click the Save button.
The changed score is annotated in the Note column with the comment: This submission was overridden by the instructor.
